About Us

The NICE User Group (NUG) is a knowledge community for customers of NICE Systems. The broad membership represents both technical and business users across all industries, from various size organizations, and from regions around the globe. The community is represented by the NUG Board of Directors. The NUG Board of Directors is responsible for managing the business and affairs of the organization according to NUG Procedures of Operation.

NUG helps members optimize the value of NICE applications in their organizations through sharing of best practices. The group partners with NICE to deliver an annual user conference, monthly conference calls and webinars, and an online environment for members to interact and share knowledge. NUG also works closely with leadership at NICE Systems to influence product, service, and policy direction.

Click here to read the 2023 NUG Community Brochure.