FAQ

Signing In
1. I can't sign on! What do I do?
2. I forgot my password. What do I do?
3. How can I change my password?
4. Can I change my user ID?
5. Can I change my screen name?
 
The Basics
6. Why should I add a picture or avatar?
7. Why should I complete my profile?
8. What do you do with my personal info that I enter into my profile?
9. Can I prevent people from knowing I'm online? What are my privacy options?
 
Features
10. How do I reply to topics?
11. Can I see other people's profile? Can they see mine?
12. Can I delete comments/replies I posted on someone's topic?
13. What is Subscribe? How does it work?
14. How do I delete comments someone left on my wall?
15. How do I include pictures in my posts?
16. How do I delete a post?
17. How do I edit a post?
18. What are Email Notifications? What is the difference between "email" and "private message"?
19. How does private messaging work? And who can I message?
20. What is the "Ideas" center?
21. Can I belong to more than one chapter?
22. What is chatter? How does it work?
 
General
23. Why are some of the words in my post replaced with asterisks?
24. What is 'Mark Offensive'?
25. Feedback
 

1. I can't sign on! What do I do?
We no longer use a username to login. You will need to use your company email address. Make sure you are using the same email address that we initially contacted you about participating in the community. If this is your first visit to the site, the password was provided in your welcome email. The password is case sensitive.

You can always use the Forgot Password option to have a temporary password sent to your email address. After you log in you should change your password to something you remember.

If you still cannot login, please Contact Us or send an email to NUG Administrator. with the following information: operating system, browser (name and version #), screen name, and any other info you may have that can help us troubleshoot. We will respond to your request as quickly as possible.

2. I forgot my password. What do I do?
If you cannot remember your password, click on the Forgot Password underneath the login box. You will need to private your email address that you signed up with and a replacement password will be sent to you. Once you login, you should change this password to something that is easy for you to remember in the future.

3. How can I change my password?
Go to You > Edit Account Settings > Change Password.

4. Can I change my user ID?
Unfortunately, no. Due to programming restraints, you may not change your username once your account is established. Your username is used for the friendly URL to your profile.

5.Can I change my screen name?
Yes! Your screen name can be changed at any time, as many times as you'd like. We do suggest choosing a screen name and sticking with it since it will be easier for other members to remember you and your brilliant contributions.

6. Why should I add a picture or avatar?
You don't have to. It just helps us connect and identify the people contributing in the community. It is not required and is your choice.

7. Why should I complete my profile?
There may be a couple of required questions for us to identify you, otherwise you don't have to complete your profile. However, completing your profile questions helps us understand the NUG members and their needs. It's also a great way for other people in the community to connect with you. You'll be surprised how your response to a profile question can generate conversation.

8. What do you do with my personal info that I enter into my profile?
We will use your information to assist us in describing the people we reach, ideal customers and explaining the feedback we receive in the community. We do not sell your information or share it with other entities for solicitation purposes. That's a promise.

9. Can I prevent people from knowing I'm online? What are my privacy options?
Your privacy is important to us. We offer a variety of options for you to protect your privacy. First, this is a closed community, so no one outside of the community will be able to see what transpires here. Second, we never provide your full name or email address to anyone. Third, you control what information you make available in your profile. You may set your profile as public, friends only or private at any time. Even if you choose to have your profile public, it's only public to the select group of participants in the community and a few staff people sponsoring and facilitating the community. To control your privacy, visit your 'Edit Account Settings' section via the link on your home page. Always remember to exercise caution when giving out your personal information.

10 .How do I reply to topics?
Simply click the 'reply' button. It will open a space for you to write your comment or response. Then click "Submit Reply". You can also preview your reply before you post it.

11. Can I see other people's profile? Can they see mine?
Yes you can, and yes they can, depending on your settings. When you login, you can update your account settings from your home page and determine which parts of your profile you want private, public, or to be shared only with your connections.

12. Can I delete comments/replies I posted on someone's topic?
Yes. There will be a Delete link adjacent to any of your posts. You can only delete posts that you yourself have created. But before you post any comment, be sure to preview it first before publishing.

13. What is Subscribe? How does it work?
When you click 'Subscribe' from a forum thread, you enabled notifications. You will receive email notifications of new posts in a thread without posting in that thread. This way you can remain up to date with the discussion. If you choose to stop receiving email notifications from a thread, you can turn disable notifications by clicking Unsubscribe from that thread.

14. How do I delete comments someone left on my wall?
Next to every comment on your wall, you will see an X icon. Click it to delete that message.

15. How do I include pictures in my posts?
When posting, click on the Insert/Edit Image icon on the menu bar of the text editor. Select the desired image from your computer. Always make sure you preview your post to make sure the picture or any other HTML you've used works correctly! You can embed video as well.

16. How do I delete a post?
There will be a 'Delete' link adjacent to any of your posts. You can only delete posts that you yourself have created.

17. How do I edit a post?
There will be a 'Edit' link adjacent to any of your posts. Once you modify the text, click Post to update the contents.

18. What are Email Notifications? What is the difference between "email" and "private message"?
Notifications are system-generated alerts to inform you of certain activity in the community. E-mail will go to your outside e-mail address and a private message is only accessible in your Message Center in the online community. You can choose to have notifications to one or both options. The default is to send notifications to both. You can change these options in 'Edit Account Settings' from your home page.

19. How does private messaging work? And who can I message?
Private messaging allows you to send a message to anyone in the community. The message can be read from their Message Center in the community, not their personal email accounts.

20. What is the "Ideas" center?
This is an area for you to share your ideas for the site, a product, service, or anything that comes to mind. Other members in the community can review your idea, comment and vote on it. Our staff will look at the ideas presented here.

21. Can I belong to more than one chapter?
Technically you can. While you are not restricted from, we recommend against it. The chapters are designed to be regional groups for members to interact with other members in their geographic area. These chapter groups in the community is a virtual exchange until members get together physically at regular meetings or special events.

22. What is chatter? How does it work?
You can visit anyone's profile page and post a message in their "chatter" module, located on the bottom right of the page. Whatever you write will be visible to everyone. This is a quick and easy way to leave them a message.

23. Why are some of the words in my post replaced with asterisks?
Certain words may have been censored by the administrator. If your posts contain any censored words, they will be replaced with asterisks like this: ****. If you feel something in your post was censored in error, Contact Us or send an email to NUG Administrator..

24. What is 'Mark Offensive'?
We want this to be a community where you can honestly share your opinions and thoughts. If you feel something is inappropriate or offensive and should not have been shared in the community, this link will notify our staff. Someone will review the post to determine if it is legitimately offensive. If so, this content will be removed from the site.

25. Feedback
Send us feedback about any idea or concern or problem you may have encountered. The integrity and features of our community is the core of its success. Contact Us or send an email to NUG Administrator..