The NUG volunteer Board of Directors provides structure and direction for the NUG organization and ensures that all NUG activities support the organization's mission and objectives, while upholding the interests of the group's members. As part of its efforts to ensure effective governance, the NUG Board manages the nomination, election, and annual ratification of NUG Board members.

Lee Williams

Alliance Data

NUG - Chief Executive Officer

Sherri Hollobaugh

Liberty Mutual Insurance

NUG - Chief Operating Officer

Todd Gould

NUG - Chief Community Officer

Kimberly Felice


NUG - Chief Administrative Officer


Maureen Splettstaszer

US Bank

NUG - Director, Business Applications

open position

Open Position

NUG - Chair, Call Recording for Business Users

Kevin Hughes
Progressive Insurance

NUG - Chair, Call Recording Admin/Tech

Brian Schaeppi

Open Position

NUG - Director, Membership & Communications


Claudine Halek

Morgan Stanley

NUG – Chair, Quality and Training


Craig Nordengren

Walt Disney Company

NUG - Director at Large

Randy Sellnow

Open Position

NUG - Chair, Workforce Management


Annise Jones-Martin

NUG Director, Local & Regional Chapters

Shawn Smith

Cambia Health Solutions

NUG – Chair, Nexidia Analytics

Unnati Patel

The Auto Club Group (AAA)

NUG - Director, Business Applications

Open Position

NUG – Chair, RPA Solutions

Tracey Koehler
The Standard

NUG – Chair, VOC/Feedback


Cristele Richins


NUG – Chair, NICE Performance Management

Julie Reed


NUG – Chair, WFM Reporting

Open Position

NUG – Chair, Public Safety

Bobby Arbuthnot


NUG – Chair, Portfolio Solutions