The NUG volunteer Board of Directors provides structure and direction for the NUG organization and ensures that all NUG activities support the organization's mission and objectives, while upholding the interests of the group's members. As part of its efforts to ensure effective governance, the NUG Board manages the nomination, election, and annual ratification of NUG Board members.

Barb Bleiler

WPS

NUG - Chief Executive Officer

Niceusergroupceo@nice.com

Sherri Hollobaugh

Liberty Mutual Insurance

NUG - Chief Operating Officer

Niceusergroupcoo@nice.com

Garry Hoffman

American Express

NUG - Chief Community Officer

Niceusergroupcco@nice.com

Tracey Koehler

The Standard

NUG - Chief Administrative Officer

Niceusergroupcao@nice.com

maureens

Maureen Splettstaszer

US Bank

NUG - Director, Business Applications

Tyler_goodman.jpg

Tyler Goodman

Wells Fargo

NUG - Chair, Call Recording for Business Users

Kimberly Felice

Conduent

NUG - Director, Membership & Communications

Michael_Brachelli.jpg

Michael Brachelli

Waste Management

NUG - Chair, Call Recording Admin/Tech

open_position.jpg

Claudine Halek

Morgan Stanley

NUG – Chair, Quality and Training

open_position.jpg

Tim Gabriel

Capital One

NUG - Director at Large

Randy Sellnow

United Health Group

NUG - Chair, Workforce Management

Annise_jones.jpg

Annise Jones-Martin

PHI/Pepco
NUG Director & Co-Chair, Local & Regional Chapters

Todd Gould

Fiserv

NUG – Chair, Interaction Analytics

Unnati Patel

The Auto Club Group (AAA)

NUG - Director, Business Applications

Rick_headshot.jpg

Rick Seeley

Convergys

NUG Director & Co-Chair, Local & Regional Chapters

Aaron Arsenault

Nationwide Financial

NUG – Chair, APA Solutions

Cristele_richins.jpg

Cristele Richins

GM

NUG – Chair, NICE Performance Management

Julie Reed

PHI/Pepco

NUG – Chair, WFM Reporting

Tim Nielsen
Nashville 911 Center

NUG – Chair, Public Safety

Open Position

NUG – Chair, VOC/Feedback