The NUG volunteer Board of Directors provides structure and direction for the NUG organization and ensures that all NUG activities support the organization's mission and objectives, while upholding the interests of the group's members. As part of its efforts to ensure effective governance, the NUG Board manages the nomination, election, and annual ratification of NUG Board members.

Lee Williams

Alliance Data

NUG - Chief Executive Officer

Sherri Hollobaugh

Liberty Mutual Insurance

NUG - Chief Operating Officer

Todd Gould

Fiserv
NUG - Chief Community Officer

Kimberly Felice

Conduent

NUG - Chief Administrative Officer

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Maureen Splettstaszer

US Bank

NUG - Director, Business Applications

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Open Position

NUG - Chair, VOC/Feedback

Kevin Hughes
Progressive Insurance

NUG - Chair, Call Recording Admin/Tech

Brian Schaeppi

Open Position

NUG - Director, Membership & Communications

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Claudine Halek

Morgan Stanley

NUG – Chair, Quality and Training

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Craig Nordengren

Walt Disney Company

NUG - Director at Large

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Annise Jones-Martin

PHI/Pepco
NUG Director, Local & Regional Chapters

Bobby Arbuthnot

Unisys

NUG – Chair, Portfolio Solutions

Shawn Smith

Cambia Health Solutions

NUG – Chair, Nexidia Analytics

Unnati Patel

The Auto Club Group (AAA)

NUG - Director, Business Applications

Molly Walker
PSCU
NUG – Chair, RPA Solutions

Tracey Koehler
The Standard

NUG – Chair, Call Recording for Business Users

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Cristele Richins

GM

NUG – Chair, NICE Performance Management

Julie Reed

PHI/Pepco

NUG – Chair, Workforce Management